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Lucky Woofs

Terms and Conditions

Welcome to the Lucky Woofs website! These Terms and Conditions (the “Terms”) set out the rules and conditions for using the website https://luckywoofs.com/ (the “Website”), operated by Lucky Woofs, a sole trader registered in Slovenia under the business name Sandra Šterk s.p.

By accessing this Website you agree to these Terms. If you do not agree with any part of these Terms, please do not use the Website.

1. Company details

Business name: Sandra Šterk s.p.
Brand: Lucky Woofs
Registered address: Rakovnik 13, 1215 Medvode
VAT number: 93020449
Company registration number: 9731997000
Contact email: [email protected]

2. Acceptance of the Terms

By using and accessing this Website you agree to be bound by these Terms, together with all applicable laws and regulations of Slovenia and the European Union.
If you do not agree with these Terms, please do not use the Website.

3. Eligibility to use

The Website is available to people aged 18 or over. By using the Website you confirm that you are at least 18 years old or that you have obtained the consent of a parent or guardian.

4. Intellectual property

All content on the Website, including text, images, graphics, logos and software, is the property of Lucky Woofs and is protected by intellectual property law.
Copying, reproducing, distributing or otherwise using content from the Website without prior written consent is not permitted.

5. Product information and availability

We do our best to provide accurate product descriptions and availability information. However, we cannot guarantee that product descriptions, images, prices or availability will always be entirely accurate.
We reserve the right to make corrections, update descriptions or change prices at any time and without prior notice.

6. Ordering and payment

  • By placing an order on the Website you confirm that all the information you provide is accurate and complete.
  • Prices are stated in euros (EUR) and may include VAT. Any additional costs, such as delivery charges, will be shown at checkout.
  • The available payment methods are listed at checkout. Orders will only be processed once payment has been successfully completed.

7. Right of withdrawal (EU Consumer Rights Directive)

As a company based in the EU, we comply with the EU Consumer Rights Directive. If you are an EU consumer, you have the right to withdraw from your purchase within 14 days without giving a reason.

  • To exercise your right of withdrawal, notify us in writing at [email protected] within 14 days of receiving the product.
  • The product must be returned in its original condition, unused and in its original packaging. Return shipping costs are covered by the customer unless stated otherwise.
  • Once we receive the returned product in an acceptable condition, we will refund your payment within 14 days.

8. Returns and refunds

In addition to the statutory right of withdrawal, we also offer our own returns and refunds policy. Please read our Refund Policy for details.

  • Returns must include proof of purchase and be in the original packaging.
  • If these conditions are not met, we may refuse the return or adjust the refund amount.

9. Delivery and delivery terms

  • We currently deliver to countries in Europe. Delivery times and costs vary depending on the location and the size of the order.
  • Lucky Woofs is not responsible for delays caused by third parties or by factors outside our control.
  • If your order does not arrive or is damaged in transit, contact us within 7 days at [email protected].

10. Privacy and data protection

Your privacy matters to us. We collect, store and process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable data protection legislation.
For details, please read our Privacy Policy, which is available on our Website.
By using the Website you consent to the collection and use of data as described in our Privacy Policy.

11. User accounts

Users may create an account to access certain features on the Website.
You are responsible for the security of the information in your account.
Lucky Woofs reserves the right to close accounts in the event of misuse or a breach of these Terms.

12. Limitation of liability

To the fullest extent permitted by law, Lucky Woofs accepts no liability for indirect, incidental or consequential damages related to the use of, or inability to use, the Website.
Our liability is limited to the amount you have paid for access to the Website or for the purchase of products.

13. Disclaimer of warranties

The Website and its content are provided “as is” and “as available”, without warranties of any kind, except where required by law.
Lucky Woofs does not warrant the accuracy, reliability or completeness of the content on the Website.

14. Third-party links

The Website may contain links to third-party websites. These links are provided for information only, and we have no control over the content or policies of those sites.
You access these links at your own risk. We recommend that you review the terms and privacy policies of those sites.

15. Governing law and jurisdiction

These Terms are governed by the law of the Republic of Slovenia and the relevant legislation of the European Union.
Any disputes fall under the jurisdiction of the courts of Slovenia.

16. Consumer dispute resolution (EU Directive 2013/11/EU)

Under EU law, dissatisfied consumers may submit their complaints through the European Commission’s online dispute resolution platform at https://ec.europa.eu/consumers/odr.

17. Changes to the Terms

Lucky Woofs reserves the right to amend or update these Terms at any time. Changes take effect as soon as the new Terms are published on the Website with the date of the last update.
Continued use of the Website means you agree to the updated Terms.

18. Contact

If you have any questions or concerns about these Terms, please contact us at [email protected].

Last updated: 13 November 2024