Privacy Policy
Last updated: 11 October 2025
This Privacy Policy describes how Lucky Woofs (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit or use our services, make a purchase on luckywoofs.com (the “Site”), or otherwise communicate with us in connection with the Site (collectively, the “Services”). In this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, a visitor to the Site or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may also use the information we collect about you to communicate with you, to provide or improve the Services, to comply with applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies you, relates to you, describes you or can be associated with you. The sections below describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you provide to us directly through our Services may include:
- contact details, including your name, address, phone number and email;
- order information, including your name, billing address, shipping address, payment confirmation, email address and phone number;
- account information, including your username, password, security questions and other information used for account security purposes;
- customer support information, including any information you choose to include in your communications with us, for example when you send a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (“usage data“). To do this, we may use cookies, pixels and similar technologies (“cookies“). Usage data may include information about how you access and use our Site and your account, including information about your device, browser and network connection, your IP address, and other details of your interaction with the Services.
Information we obtain from third parties
We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- companies that support our Site and Services, such as Shopify;
- our payment processors, who collect payment information (for example, bank account, credit or debit card details, billing address) in order to process your payment, fulfil your orders and provide you with the products or services you have requested, so that we can perform our contract with you;
- when you visit our Site, open or click on emails we send you, or interact with our Services or advertising, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.
We will handle any information we obtain from third parties in accordance with this Privacy Policy. Please also see the section below, Third-party websites and links.
How we use your personal information
- Providing products and services. We use your personal information to provide the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications relating to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging delivery, enabling returns and exchanges, and providing other account-related features and functionality.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional messages by email, text message or post, and to display advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and on other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products in accordance with Art. 6 (1) (f) GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, unlawful or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our Site secure for you and for other customers in accordance with Art. 6 (1) (f) GDPR.
- Communicating with you and improving the Services. We use your personal information to provide customer support and to improve our Services. This is in our legitimate interest so that we can respond to you, provide effective services and maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR.
Cookies
Like many other websites, our Site uses cookies. For specific information about the cookies we use in connection with running our store on Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and our Services (including remembering your actions and preferences), to carry out analytics and to better understand how users interact with the Services (in our legitimate interest in administering, improving and optimising the Services). We may also allow third parties and service providers to use cookies on our Site in order to better tailor services, products and advertising on our Site and on other websites.
Most browsers accept cookies automatically by default, but you can set your browser to remove or reject cookies through its controls. Please note that removing or blocking cookies may have a negative effect on your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or to become unavailable. In addition, blocking cookies may not fully prevent information from being shared with third parties, such as our advertising partners.
How we disclose personal information
In certain circumstances we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons set out in this Privacy Policy. Such circumstances may include disclosure:
- to vendors or other third parties that perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping);
- to business and marketing partners, in order to provide the Services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices;
- with your consent, when you instruct or request us, or otherwise agree, to disclose certain information to third parties, for example to ship products or through the use of social media widgets or login integrations;
- to our affiliates or otherwise within our group of companies, in our legitimate interest in running a successful business;
- in connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in “How we collect and use your personal information” and “How we disclose personal information”:
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for advertising and marketing purposes as follows.
In the past 12 months we have “sold” and “shared” (as those terms are defined in applicable law) personal information for advertising and marketing purposes as follows.
| Category of personal information | Categories of recipients |
|---|---|
| Identifiers, such as name, email address and phone number | Business and marketing partners |
| Commercial information, such as records of products or services purchased. | Business and marketing partners |
| Usage data | Business and marketing partners |
Third-party websites and links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or under our control, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of those websites, including the accuracy, completeness or reliability of information found on them. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restriction on its use by us or by a third party. Our inclusion of such links does not in itself imply that we endorse the content on those platforms or their owners or operators, except as disclosed in the Services.
Children’s information
The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below and request that it be deleted.
As of the effective date of this Privacy Policy, we are not aware of “sharing” or “selling” (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.
Security and retention of your information
Please be aware that no security measure is perfect or impenetrable, and that we cannot guarantee “perfect security”. In addition, any information you send us may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.
How long we retain your personal information depends on a number of factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may decline your request as permitted by law.
- Right of access / to know: You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
- Right to erasure: You may have the right to request that we delete the personal information we hold about you.
- Right to rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to portability: In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
- Right to opt out of the sale or sharing of personal information or of targeted advertising: You may have the right to direct us not to “sell” or “share” your personal information, or to opt out of the processing of your personal information for purposes considered “targeted advertising” as defined in applicable privacy laws. Please note that if you visit our Site with the GPC opt-out signal enabled, then, depending on where you are located, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
- Restriction of processing: You may have the right to request that we stop or restrict the processing of personal information.
- Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we decline to act on your request. You can do this by replying directly to our refusal.
- Managing communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time using the unsubscribe option shown in our emails. If you opt out, we may still send you non-promotional emails, for example about your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. Before responding substantively to a request, we may need to collect information from you to verify your identity, such as your email address or account information. In accordance with applicable laws, you may designate an authorised agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorised them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please write to us using the contact details below. If you are not satisfied with our response to your complaint, then, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. A list of the competent data protection supervisory authorities for the EEA is available here.
International users
Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information is also processed by staff and third-party service providers and partners in those countries.
If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the data is transferred to a country that has been found to provide an adequate level of protection.
Contact us
If you have any questions about our privacy practices or about this Privacy Policy, or if you wish to exercise any right available to you, please call us or send an email to [email protected], or contact us at Rakovnik 13, Medvode, 1215, SI.
In accordance with applicable data protection laws, and unless expressly stated otherwise, we are the controller of your personal information.